Mercy Health Partners (General-Mercy Muskegon)
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Rights & Responsibilities

We are committed to respecting the value and dignity of each person, and to recognizing the individualized healthcare needs of each patient. To this end, we shall provide considerate, respectful care based upon the following rights and responsibilities of patients.

En Español: Derechos y Responsabilidades del Paciente (Acrobat PDF) 

Rights

  • The right, under Michigan law, to accept or refuse treatment after being adequately informed of the risks, benefits and alternatives.

  • The right to formulate advance directives and appoint a surrogate to make health care decisions, consistent with the law and the ethical directives governing the health care system, and to have the hospital staff and practitioners who provide care in the hospital comply.

  • The right to respectful care that reflects consideration of the patient's physical, psychosocial, cultural and spiritual needs.

  • The right to information about pain, pain relief measures and the right to state-of-the-art pain management.

  • The right to information, in understandable terms, concerning diagnosis, treatment, outcomes (including unanticipated outcomes) and prognosis to enable the patient, or the patient's family when appropriate, to make informed treatment decisions.

  • The right to make decisions about the plan of care prior to and during the course of treatment; the right to accept or to the degree permitted by law, refuse treatment and to be informed of the medical consequences of decisions.

  • The right to personal privacy; within limits of law, the right to confidentiality of information; the patient's right to review his/her medical records and to have information explained and interpreted as necessary, unless restricted by law.

  • The right to reasonable continuity of care as medically appropriate; the right to be informed by physicians and other caregivers of available and appropriate patient care options when hospital care is no longer medically appropriate.

  • The right to have a person of his/her choice and his/her own physician notified promptly of his/her admission.

  • The right to receive care in a safe setting. The right to be free from all forms of abuse or harassment.

  • The right to be provided interpreter/language services free of charge.

  • The right to file a complaint with the hospital regarding care and treatment; the right to information regarding how to file a grievance with accrediting bodies.

  • The right to know the cost, itemized when possible, of services rendered and available payment methods including charity care.

  • The right to be informed of the source of the hospital's reimbursement and any limitations that may be placed upon his/her care.

  • The right of the patient to participate in the consideration of ethical issues which may arise; the right to be informed of available resources, including a care review by the Ethics Committee for resolving disputes, complaints, grievances and conflicts.

  • The patient's right to be fully informed of and consent to or refuse any human experimentation or other research studies affecting the patient's care or treatment; the right to effective and appropriate care in the event of refusal to participate in such experimentation or studies.

  • The right to be informed of the existence of business relationships among the hospitals, educational institutions, other health care providers, and/or payers, which directly relate to and/or involve decisions regarding use of patient care resources.

  • The right of the patient's guardian, next of kin, or legally recognized responsible person to exercise, to the extent permitted by law, the rights delineated on behalf of the patient, in the event the patient is a minor or otherwise lacks capacity as determined under law to exercise such rights on his or her behalf, or has been determined by a physician to be medically incapable of understanding the consequences of consenting to or refusing treatment.

  • The right to be free from use of physical or chemical restraint and/or seclusion as a means of coercion, convenience or retaliation.

  • The right of the patient's family to receive information necessary for giving informed consent for donation of organs and tissues.

  • The right to know the professional status of those caring for the patient. The right to be informed of the reasons for any proposed change in the professional staff responsible for the patient.

  • The right to be informed of the reasons for any transfer of the patient either within or outside of the facility.

Responsibilities

  • To provide, to the best of your ability, accurate and complete information about your health including past illness, hospital stays and the use of medicine.

  • To ask questions if instructions or treatments are not understood.

  • To inform caregivers about the nature and severity of your pain and work with them to develop and implement a pain management plan.

  • To inform the physician and other caregivers when you do not feel you are capable of following the prescribed treatment or care instructions.

  • To send all valuables home or have them placed in the hospital safe and to understand that the hospital will not be responsible for belongings kept in the patient room.

  • To be considerate and respectful of other patients and staff and to understand the same expectation applies to all visitors.

  • To provide accurate information to the hospital to arrange for payment of services including correct home address, telephone number, date of birth, social security number, insurance carrier and employer when it is necessary.

  • To follow the treatment plan recommended by your physician and the hospital’s rules and regulations affecting your care and conduct, including instructions of caregivers as they carry out your physician’s orders.

  • To provide a copy of your advance directives if you have them.